Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery

 

  1. Order Placement: After placing an order online through the company's website or app, you'll receive a confirmation email or message with details of your purchase.

  2. Processing: The company will process your order, which may involve verifying your prescription (if applicable), preparing the medication, and packaging it for shipment.

  3. Shipping: Once your order is ready, it will be shipped to the address provided during the checkout process. The shipping method and timeframe may vary depending on the company's policies and your location.

  4. Delivery: You'll receive your medication at the specified delivery address. Some delivery services may require a signature upon receipt for security purposes.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

  1. Damaged or Incorrect Products: If your medication arrives damaged or if you receive the wrong product, you should contact the company's customer service department immediately to report the issue. They will provide instructions on how to return the item and may offer a replacement or refund.

  2. Expired or Unwanted Products: If you receive medication that is expired or if you no longer need the product, you may be able to return it for a refund or exchange, depending on the company's return policy. Again, you should contact customer service for guidance on how to proceed.

  3. Prescription Medication: Returns of prescription medication may be subject to stricter regulations due to safety concerns. In many cases, once a prescription medication has been dispensed, it cannot be returned. However, if there are extenuating circumstances, such as a change in prescription or a recall, the company may accept returns on a case-by-case basis.

  4. Return Process: The company will provide instructions on how to return the product, including any necessary paperwork or labels. You may be responsible for covering the cost of return shipping, depending on the reason for the return.

It's essential to review the company's delivery and return policies before making a purchase to understand your rights and responsibilities in the event of an issue with your order. Additionally, keep records of your purchase confirmation, receipts, and any communication with customer service regarding the delivery or return of your medication.

FAQs

My order hasn't arrived yet. Where is it?

We will send you Tracking Number by Email

Do you deliver on public holidays?

No

Do you deliver to my postcode?

Yes

Is next-day delivery available on all orders?

No, It's take 4-5 working days.

Do I need to be there to sign for delivery?

Yes